FAQs
1. General
Q: What is Revive?
Revive is your modern recovery and wellness hub, offering Float Therapy, Infrared and Traditional Saunas, Hot/Cold Therapy, Ice Baths, and a Recovery Room - all designed to help you pause, reset, and perform at your best.
Q: Where are you located?
š Unit 1, 1 Sturgeon Street, Jindabyne, NSW, 2627, Australia.
Q: How do I book?
You can book online via our website, or by phone at 0489 278 908, or in person at reception.
3. Cancellation Policy
Q: What is your cancellation policy?
Float Therapy / Infrared Sauna / Hot & Cold Therapy ā Cancel or reschedule at least 12 hours prior.
Recovery Room ā Cancel at least 60 min prior.
Late cancellations or no-shows will incur 100% of the booking fee.
Q: What if Iām running late?
There is a 15-minute grace period, but your session may be shortened. Arrivals after 15 minutes may forfeit the session.
4. Age Requirements
Q: Can under 18ās use the facilities?
Ages 16 - 17: Parent/guardian consent form required (attendance not necessary).
Under 16: Parent/guardian must attend and sign consent form.
5. Health & Safety
Q: Are there any restrictions for using services?
Yes, restrictions vary by service (e.g., pregnancy, certain medical conditions, recent hair treatments for float therapy). Please review our Liability Waiver.
Q: Do I need to shower before my float?
Yes - a full rinse to remove oils, creams, and makeup is required before entering the float tank.
Q: What if I contaminate the float tank or sauna?
Cleaning fees may apply (up to $4,000 for floats, per waiver terms).
7. Gift Cards
Q: Do you sell gift cards?
Yes - available in-store and online. They are non-refundable and cannot be exchanged for cash.
8. Returns & Refunds
Q: Do you offer refunds for services?
No, services are non-refundable unless under exceptional circumstances (e.g., medical emergencies, assessed case-by-case).
9. Privacy
Q: How is my personal data handled?
We collect information solely for bookings, payments, and service improvements. We do not sell your data to third parties.
10. Contact
š Phone: 0489 278 908
š§ Email: info@revivejindabyne.com.au